Shipping & Returns

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SHIPPING PREPARATION

After your payment is verified, it may take up between 24 and 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

- SHIPPING METHODS -

Delivery is offered worldwide. We only offer standard delivery with tracking number for order that meet the deadlines below :

STANDARD SHIPPING

Delivery is made from the warehouse of our craftsman jeweler in Ukraine, via UkrPosht.

Delivery of some products is made from our warehouse in Marseille (France) through the French Local Post (La Poste - Tracked Delivery).A

Country Standard Shipping
USA / Canada 7-15 Days
France 7-15 Days
Europe 7-15 Days
Rest of World 10-20 Days

COUNTRIES WE DON'T SHIP TO :

Algeria
Liban
India
Indonesia
Iran, (Islamic Republic Of)
Iraq
Morocco
Tunisia

Venezuela

South Africa

China

RETURNS

The individual customer has a right of withdrawal of fourteen (14) days from the delivery of the order. The customer must then inform us by email of his willingness to return, at his own expense, the products that would not suit him.

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

In accordance with the law, professional customers (traders and legal entities) cannot claim this right of withdrawal.

ATTENTION: In accordance with Article L 121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for any personalised order.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original closed packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Some health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl disc that has been opened.
* Any item that is not in its original condition, is damaged or has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed, and credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a necessary processing time before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact.egyptian.symbols@gmail.com

Sale items (if applicable)

Only items at current prices can be refunded. Unfortunately, discounted items are not refundable.

Exchanges (if applicable)

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to

contact.egyptian.symbols@gmail.com

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by post.

If the item was not identified as a gift at the time of purchase, or if the giver of the gift preferred to receive the item first and offer it to you later, we will send a refund to the giver of the gift and he will know that you have returned the item.

Shipping & Returns

To return a product, you must Contact Us By Email to : contact.egyptian.symbols@gmail.com

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than €40, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you are returning.